Add your first service task

The current process receives an order but doesn't validate it. Let's add a service task that automatically validates the order data — checking stock levels, verifying the customer, etc.

How to add a service task

• Find the gear icon shape in the element palette — that's the service task
• Drag it onto the canvas, between "Receive order" and the end event
• Name it "Validate order"

The gear icon distinguishes it visually from a plain task — anyone reading the diagram knows this step is automated.

> 💡 You can also right-click an existing task and choose "Change type" → Service Task to convert it.